Hours of Building Operation
Transamerica Square is staffed to provide full property services during the normal business hours, 8:00 a.m. to 5:00 p.m., Monday through Friday. During this time, the building's engineering staff will perform maintenance and other building services. Heating and Air Conditioning is provided on a schedule as follows: 7:00 a.m. to 6:00 p.m., Monday through Friday and by request from 8:00 a.m. to 12:00 p.m. on Saturday.
The holiday schedule that will effect building operation will include the following holidays: New Years Day, Christmas Day, Thanksgiving Day, Fourth of July, Memorial Day and Labor Day. The building will not be open on these days, and card access is required. As well there will be no heating or air conditoning service on these days, all requests for heating and air conditioning will be at an additional charge.
Cleaning Services
The cleaning for this building is done by an outside contract service. All contract personnel are bonded and in uniform and meet strict requirements for employment. Good housekeeping is an important part of our tenant services and suggestions for improvement are always welcome. Feel free to call the management office @ (704) 388-8230 or if you are a Bank of America associate please contact the helpline @ (800) 698-4400 for any requests and/or complaints.
Cleaning service is provided five nights a week. The daily scope of services includes vacuuming traffic areas, feather dusting horizontal surfaces, sweeping and mopping tile, marble and wood floors, emptying wastebaskets and cleaning kitchen counter tops and sinks. Detail cleaning is done bi-monthly, if desks are cleared, better dusting will be done at this time. Items on desks will not be moved or shifted by cleaning personnel. Restrooms are cleaned nightly and checked again during the day. All paper products and soap are restocked each evening and as needed throughout the day.
Trash Removal
If you wish to dispose of trash other than that in the wastepaper basket, please inform cleaning personnel by leaving a red "trash" sticker on these items. The stickers are distributed to each tenant and are available upon request. Please DO NOT leave items that are not trash on top of wastebaskets, or place in the hallways, passenger, or freight elevator lobbies.
When a considerable amount of trash needs to be discarded, such as boxes from a delivery of supplies, furniture or equipment, please call the Building Management office at (704) 388-8230 or the Bank of America Helpline at (800) 698-4400 for bank associates for an additional pick up.
Recycling Programs
Transamerica Square has an extensive program in place for the recycling of cardboard, aluminum, glass, and plastic items. This program consists of blue recycling bins placed in each floor's break room and emptied once a week or as needed basis. If you would like more information or have any questions regarding recycling programs please contact the Management Office at (704) 388-8230.
Maintenance and Repairs
The Landlord is responsible for maintenance of all public and common areas of the building, including lobbies, stairs, elevators, corridors and restrooms as well as all windows, mechanical, electrical and plumbing systems. Building Management will maintain building standard items such as the air conditioning system, building standard lights, doors and windows within your office space. Any non-standard items such as specialty bulb replacement, mounting pictures or boards, changing door locks, etc. shall be provided by engineering at an additional charge.
Temperature Control
The temperature setting throughout the building is set in accordance with the prescribed building operations specification for maximum comfort and efficiency. Typically, the normal temperature settings for the building are: interior zones 74 to 76 degrees and exterior zones are 72 to 74 degrees in the winter and 74 to 76 degrees in the summer time. Currently, Transamerica Square’s building engineering staff performs routine checks to the heating/air conditioning system to ensure the areas are receiving correct airflow. Repairs and adjustments are made as needed to bring the temperature to the proper level within building specifications. If you are uncomfortable, please call Building Management at (704) 388-8230 or the Bank of America HelpLine at (800) 698-4400 for all bank associates. Temperature calls are usually handled within an hour of receiving the call.
Overtime Heating/Air Conditioning and Lighting
All overtime HVAC and lighting requests can be pre-programmed or on a as needed basis. Please contact your Tenant Representative on your floor or visit the after hours air and lights website. You may also use the after hours telephone system for lights and air as needed. You must have a password to use both of these tools. There is no charge for lights only, however a charge per side of the floor and per hour for HVAC. The links are to the left for instructions and website entry. Contact the management office with any questions.
The holiday schedule that will effect building operation will include the following holidays: New Years Day, Christmas Day, Thanksgiving Day, Fourth of July, Memorial Day and Labor Day. The building will not be open on these days, and card access is required. As well there will be no heating or air conditoning service on these days, all requests for heating and air conditioning will be at an additional charge.
Mail & Express Packages
All mailboxes, including Express boxes, are located in the service hallway adjacent to the ATM on the plaza. Mail collection is at 4:00 p.m., Monday through Friday. There is not a pickup on Saturday or Sunday.
Loading Dock Area
The loading dock is located on the 8th Street side of the building.
Limited parking: Only loading and unloading of vehicles allowed. Any vehicle parked more than 30 minutes is subject to tickets and/or towing.
Smoking Policy
In order to accommodate the needs of those who smoke, the management of Transamerica Square has created designated smoking areas. One is conveniently located between Transamerica Square and the 400 North Church Street Condominiums where we have provided ample outdoor seating and ash urns. As an inclement weather alternative, we have designated smoking areas on the P2 level of the Transamerica Square Parking deck. Please discard your cigarettes in the ash urns provided in order to make these common areas enjoyable for all Transamerica Square Tenants and Visitors. Transamerica Square is a non-smoking facility. Smoking is prohibited in all areas of the building and in surrounding areas on the property. These areas include:
- First floor lobbies
- Main entrance to Transamerica Square
- Arcade areas, such as building retail entrance areas and sidewalks
- Fountain Bench Area
- Common areas on each floor, such as corridors and elevator lobbies
- All stairwells
- All tenant spaces within the building
- P1 Parking Deck
Thank you for your assistance and cooperation with this policy.